Agenda

Sessions of Interest

Although there will be ForeSee-specific sessions during each breakout, your registration at Engage means you can attend any session of interest on Tuesday and Wednesday!

Monday, May 20: Pre-Conference Day

7:30am

Registration Opens

9:00am – 12:00pm

CX Suite: Evolving Survey & Human/AI Analysis Approaches

This workshop will focus on Verint ForeSee's CX Suite and how CX initiatives are expanding across complex organizations, how the survey and conversation instruments are evolving, and how AI and Machine Learning can aid in providing actionable insights.

12:00pm – 1:00pm

Lunch

1:00pm – 4:00pm

Intro to the CX Suite

This workshop will focus on Verint ForeSee's CX Suite and provide an introductory walk through and training of the CX Suite and several key capabilities, including dashboarding insights, text analytics, user behavior replays, and closed-loop customer case management, and help companies improve their customer experiences across an organization.

Tuesday, May 21

7:00am

Registration Opens

7:30am – 8:30am

Breakfast and Regional Rountables

8:30am – 10:00am

General Session

10:00am – 10:30am

Networking Break

10:30am – 11:30am

Breakout Session: Verint ForeSee Vision

11:30am – 1:30pm

Lunch in the Solutions Lounge

1:30pm – 2:30pm

Breakout Session: Featured Speaker

2:30pm – 3:00pm

Break

3:00pm – 4:00pm

Case Studies/Breakout Sessions

4:15pm – 5:15pm

Verint Networking Groups

5:30pm – 6:30pm

Networking Reception

Wednesday, May 22

7:00am

Registration Opens

7:30am – 8:30am

Breakfast and Industry Roundtables

8:30am – 10:00am

General Session

10:00am – 10:30am

Break

10:30am – 11:30am

Case Studies/Breakout Sessions

11:30am – 12:30pm

Lunch

12:30pm – 1:30pm

Case Studies/Breakout Sessions

1:45pm – 2:45pm

Case Studies/Breakout Sessions

2:45pm – 3:15pm

Break

3:15pm – 4:15pm

Case Studies/Breakout Sessions

4:30pm – 5:30pm

Networking Groups

6:30pm – 10:30pm

Customer Appreciation Event

Thursday, May 23

7:00am

Information Desk Opens

7:30am – 8:30am

Breakfast and Closing Remarks

8:30am – 10:00am

Coffee Talk Sessions